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Troubleshooting

Relic copies but does not paste

You pick an item and nothing lands in the app you were typing in. The causes in order, from a setting that is off to a permission a Mac has not granted yet.

· Windows, Mac, Linux

You pick an item in the Relic window, Relic says it copied, and the app you were typing in stays empty. Pasting for you is the one thing Relic does that needs the system's permission, so it is the one thing that can be switched off from outside. Here is the order to check.

The setting that does it

One row decides whether picking an item pastes or only copies. With it off, Enter puts the item on your clipboard and stops there, and you press CtrlV yourself.

Paste directly on select
Copy and paste into the frontmost app in one press.
Settings › General › Paste directly on select: toggle, default on.

It is on by default, so if pasting has never worked for you, this is the first row to look at. There is more about what it changes in Paste on select.

On a Mac: the permission

macOS asks before any app may press keys on your behalf. Until you grant it, Relic copies the item and tells you to paste it yourself. It says this once:

Copied, press ⌘V to paste
Relic needs Accessibility access to paste for you. Grant it in System Settings → Privacy & Security → Accessibility.

The whole grant lives in one block in Settings:

Accessibility
Let Relic paste for you
macOS asks permission before any app can press keys for you. Relic uses it to paste the item you pick straight into the app you were just in, and to grab your selection when you press the save and annotate hotkey.
Settings › General › Accessibility › Let Relic paste for you: button: Allow Relic to paste.
  1. Open the block
    Gear icon, then General. Scroll to Accessibility. The line at the right of the row reads Allowed, Not allowed yet, or Checking….
  2. Press Allow Relic to paste
    The button opens the right pane of System Settings for you. Once the permission is granted the same button reads Open Accessibility settings.
  3. Turn Relic on in System Settings
    Privacy & Security, then Accessibility. Find Relic in the list and switch it on.
  4. Come back and press Re-check
    macOS does not tell Relic when the answer changes, so the Re-check button is how the line updates. It should now read Allowed.

Everything else works without the permission. Picking an item still copies it. Relic also uses the same permission to grab what you have selected when you press Ctrl + Shift + E, so that shortcut falls back to whatever is already on your clipboard until it is granted.

On Linux: Wayland and terminals

On a Wayland session the compositor does not let an app press keys for another app, and there is no permission to ask for. Relic says so once and then stops asking:

Copied, press Ctrl+V to paste
Wayland does not let apps paste for you. Log in with the "Ubuntu on Xorg" session (or your desktop's X11 option) for one-click paste.

Check which session you are in:

Terminal
echo $XDG_SESSION_TYPE

If it prints x11 and pasting still does nothing, that is a different problem. If it prints wayland, either switch session at the login screen or paste by hand.

Into a terminal, the paste chord is different. Most Linux terminals ignore CtrlV and paste on Ctrl + Shift + V instead. Relic already knows this when it pastes for you. When you are pasting by hand into a terminal, use the longer chord.

The other app will not take it

Sometimes the paste lands and the other app throws it away. That is usually a format problem. Copies keep their bold, links and colours, and a few apps refuse anything but plain text.

Right-click the item and take the plain version:

The right-click menu on an item row: Copy, Edit, Share, Copy as with a submenu of Plain text, UPPERCASE, lowercase, Title Case and Single line, then Remind me and Delete.

Copy as > Plain text is the one-off fix. To make every paste plain, turn off Paste with formatting. More in Copy as.

Two more format cases:

  • An image into a text box. Nothing will paste. Drag the row out of the Relic window into the app instead, or save the image and attach the file.
  • A file into an app that wants text. A copied file pastes as a file. Open the item and copy its path if the app wants the path.

The picker opens in the wrong place

The mini picker normally opens next to your mouse. Open history at the cursor asks it to open next to the text cursor instead, which only works when the app you are in tells the system where the cursor is. Plenty of apps do not, browsers and web-based editors most often, and there the picker falls back to the mouse, which is the best it can do. It is a Windows and Mac row; Linux does not have it.

If the picker opens on the wrong screen, move your mouse to the screen you want before you press the keys. More about the picker itself is in The mini picker.

If none of this helps, open SettingsAbout, press Copy diagnostics, and send it to support@relic.space with the name of the app you were pasting into.

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