Plans and limits

What each plan includes

Every plan is the same app: automatic capture, search, sync between your devices, the AI that runs on your own machine, and the same encryption. What the paid plans buy is room. This is the only help page that names prices, and they are in US dollars.

The plan you are on is shown on a computer at Settings › Sync and account › Plan, and on a phone at the top of the settings sheet.

What the numbers mean

• Saved items (Vault) are the items you keep on purpose. They never expire on any plan, and the free plan holds 25 of them. See the Vault.
• History kept is the rolling window of things you copied but did not save. The free plan keeps the last 500 and drops the oldest as new ones arrive. On a paid plan nothing ages out unless you ask it to, with Settings › Vault and storage › Keep recent history. See how much history is kept.
• Largest single item is the biggest thing one item can carry. A file bigger than the cap is captured as a path to the file instead of its contents. Anything else over the cap stays on the device that made it and reports Too large for your plan when it tries to sync.
• Storage counts every byte your account holds on the server: text, images, files and attachments. The app shows what you have used at Settings › Vault and storage › Storage used. See storage.
• Devices counts each computer, phone and browser session that is signed in. See your devices.
• Share links are the links you hand to someone else. The number is how many can be live at once, so links that have expired or been used up do not count against it.

Running your own server

A server you run yourself has no plan, no price and none of these limits. It runs the same code as the hosted service, it needs no account, and the apps connect to it the same way. What it costs is the machine it lives on and your time. See self-hosting and connecting the app to your own server.

When you reach a limit

Nothing is thrown away when you hit a limit. The app tells you what stopped and what to do about it.

The Vault is full. New captures still land in your history, they just do not get saved, and a banner appears in Settings:

• An item will not sync. The row is marked as not synced, and the reason reads Vault is full on your plan with Free up space or upgrade, then retry. under it, or Too large for your plan with Upgrade your plan to sync items this large.
• One device too many. Adding a device past the limit opens a Device limit reached dialog that says Your plan is full. Remove a device to connect this one, or upgrade your plan for more devices. It lists your devices with a Remove button beside each one.
• A share link is too big. Sharing an item over the per-link size says Too large to share on your plan.

If a paid plan ends

Your data stays. Nothing is deleted when a plan lapses or you cancel. The account goes back to the free limits, and anything above them becomes read-only: you can still open it, search it, export it and delete it, but new items stop being saved until you free up space or start the plan again.

If a payment fails, the plan keeps working for about a week while the card is retried. If it does lapse after that, Relic sends one email to say so and to say that your data is safe. If anything about your own account does not match this, write to support before you delete anything.

Where to manage your plan

• On a computer, open Settings›Sync and account and look at the Billing row. On a paid plan its Manage button opens your billing page in a browser, where you can change plan, change the card, read invoices or cancel. On the free plan the row offers the paid plans instead.
• In a browser, sign in at relic.space/account, which does the same job.
• On your own server there is nothing to manage. The Plan row reads Self-hosted.

Deleting your account is a different thing from cancelling, and it cannot be undone. Cancel the plan first, then delete the account.